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Still waiting for a signal to surge forward?

Not a week goes by these days where I do not hear about or read about another cleaning or restoration company who is just kind of treading water, waiting for a sign that the recession is over and it is...

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Years in the Making

By Dennis Klager – Instructor Years ago, it was tough getting into the restoration business. Few who were in it would share what they knew. Those who didn’t know watched, with envy, those who did. Then...

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The Verdict Is In

By Dennis Klager, Clean Trust Instructor What does your jury say about you? Many studies have been done about what makes juries believe witnesses. While educational degrees and certifications are...

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A gift for your Best Customers – Binding a Rug

By Steve Andrews – Carpet Repair Instructor I thought some may like to learn a simple little ‘Gift’ we can provide for our customers – we can give it or charge for it – either way, the customer loves...

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THREE THINGS THAT EVERY BUSINESS NEEDS

There are three things that every business needs. Technical Skills Business Skills Sales You need technical skills to deliver the quality service that will have your client’s calling back and referring...

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It Takes Six to Stick

By IICRC Instructor Dennis Klager While manning a booth at the Houston Home and Garden Show, for my company, Clean as a Whistle, we asked people walking through, “Have you ever had your carpets...

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What Makes a Company Great?

By Dennis Klager, IICRC instructor Great companies have many things in common. It’s like they’re using the same play book! By looking at these commonalities, we get clear indication of the basics or...

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